Frequently Asked Questions


1. How to enjoy the first design free service?

1.Please send all your company information like (website,tel,fax,linkman )
2.Let us know your design quantity and total stitches per month or per day.
3.please send us your design along with 6 main items:
size (specify width and height)
material (What kind of fabric it will be sewn on?)
format (what kind of format you want?)
number of colors
placement
turnaround time
4.send these info to davidlee@amberstitch.us



2. How to send order to you?

To make sure the design will be sent back as soon as possible, please send us your design along with 6 main items:
1.size (specify width and height)
2.material (What kind of fabric it will be sewn on?)
3.format (what kind of format you want?)
4.number of colors
5.placement
6.turnaround time
send this info to davidlee@amberstitch.us



3. Which type of art format is acceptable?

You can send pictures to us by format .jpg, .bmp, .gif, .eps, .psd , .eps or .pdf .



4. How do I get my finished embroidery design?

We will send the finshed embroidery design to you by email.



5. What format do you offer?

We can provide most format, such as .EDD, .DST, .DSB, .DSZ, .EXP, .CND, .PAT, .SAS, .PLS, .DP, .DAT, .CAP, .KSM, .SEW, .JEF, .HUS, .PES, ESL, .XXX, .PCQ, .CSB, .EMT, etc.



6. How do I pay for my designs?

You can go to our website and make payment by Paypal, or you can send us an e-mail to ask for our bank information for payment. We accept Visa card, Master card, Western Union, E-check, and Wire transfer make payment now...



7. What digitizing software do you use?

We own Wilcom, Rainbow, Tajima and Richpeace digitizing software.

Download free designs!

Come and check out some of our designs and download them for free! Showing you how great our quality in digitizing logos is. We also digitize your own logo. Check out pricelist for that info

Sample designs

To Give you an idea of just what exactly we can do, check out samples page. Showing you all types and different designs we do. Everything we do is top quality.

Frequently Asked Questions

Not sure about something? Well before you contact us check out the FAQ page which might have your questions already answered. If not you can always contact us.

Send us and E-mail

For any general inquires please send us an email, whether it be a question that was not answered, feed back on our quality or feedback about our website.